* BEWARE OF THIS COMPANY* This company are atrocious, i signed up with talk talk on 3/11/25 ( supposed 14day cooling off from contract) they sent out a router arriving on 15/11/25, connected on 17/11/25, same day wifi disconnecting constantly, no wifi on our mobile devices, intermittent disconnecting, time outs on downloading, absolute nightmare for the 4 days it has been in, engineer came out to say everything was fine and working correctly, however, once he left it all started again.. I have today asked talk talk to cancel my contract only to be told the 14 days are out from the contract date! This is a con as it took 12 days to send router and 2 days to connect.. I have also spoke to them about my 30day rights to cancel if no happy with the service, only to be told that i have again got to give them a chance to sort out the problem with their technical dept who have had 4 days to sort and still not working. Also have been told i will have cancellation fees and service charges if i cancel this, this can't be right surely ? I am not a vindictive person this is my first ever review but feel i must let others know just how bad and a con this company are. Use them at your peril! They also cut off calls half way through and disconnect the live chats without notice leaving you back to square one.. Really bad.UPDATE - As you can see their usual response below which i have attempted to contact them on the website address they have provided, only to have it say "Sorry something went wrong" call us on 0800 blah blah to wait hours for an agent. No surprise there then ! You really are mad to take this company on, but hey it's up to you, i'm just giving you my experience as many others have..
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TalkTalk is a leading residential broadband provider in the UK, who also provide home phone, mobile and IPTV services. Our customers visit our website primarily to access our webmail services as well as manage their account. They also browse a wide range of content channels across our site.