Do not use this abusive, dysfunctional company. I have now spoken to/had texts from 35 different people. All I tried to do was move one block further down the road. They had 3.5 weeks' notice to transfer landline and broadband. It all worked for one day and then nothing. This was 6 weeks ago. In that time I have been lied to, had an OpenReach and Talk Talk engineer visit who say the fault is with the TalkTalk software that needs to be turned back on. The person who organised my home move apparently cancelled my service! When I asked how did it work for one day then - no-one has the answer. It is shameful that a customer of decades (since One-tel, then AOL then TalkTalk) is treated in such a shabby way. Suddenly 2 days ago they decided that OpenReach no longer support copper fibre services in my area. Surely this was known 6 weeks ago? The OpenReach engineer said everything in the cabling and hardware was ready to go he did not have a problem with copper fibre. Then the latest 'representative's' revelation that now I have to open a brand new more expensive full fibre contract in order to have a service - a service that did work as copper fibre for one day 9-10th August. What a cynical ploy to extract more money. The next available engineer's appointment is not the promised 14 days' time but FOUR WEEKS away. So by the 9th October, I will have had no internet for TWO MONTHS. There are no overall managers to supervise the huge numbers of 'complaint managers', 'technical representatives', 'home move' representatives, 'order team'. So they all function as rogue agents who say any amount of misinformation and never adequately read the notes. Disgraceful and the opposite of caring for their business and customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
TalkTalk is a leading residential broadband provider in the UK, who also provide home phone, mobile and IPTV services. Our customers visit our website primarily to access our webmail services as well as manage their account. They also browse a wide range of content channels across our site.