helphousing.com

If you want to get lied to straight in your face choose this company!

If you want to get lied to straight in your face choose this company! They decided to charge us for a broken window, which they initially said would be for their cost, then still put in the portal for us to pay and even more € than they initially said, then said they would remove it but never ended up doing it. However, according to their own contract, there needs to be an inspection for them to be allowed to charge the tenant. After many e-mails they came up with the lie that they inspected it and it was our fault the window broke because we had it open in a week of hard wind and storms, which you can literally look up, and every weather websites shows there was a maximum of 2 Bft. The window was extra fragile due to the black mold that was all over it, but they didn't respond to all of these points because they knew they were in wrong. When we said this to them they said the case was closed. They also charged us for an extractor hood because a tiny light switch broke. When we asked them about this, they again lied to us and said we agreed to split the cost, which we didn't and when we asked for this agreement they also couldn't give proof, and this cost-splitting is also not even an option according to the contract we signed. Besides, once again they went against their own contract and didn't do an inspection to prove tenant fault. When we asked them about this, they came up with the lie that they did do an inspection and did a serious allegation; they detected 'incorrect use', but once again they couldn't prove this because as far as we know we didn't let anyone into our apartment for this... It also would be very hard to break the tiny light switch by incorrect use or even misuse, because how do you break a light switch smaller than your finger? It just happened by turning on the light. It also took weeks to months for stuff to get repaired, including the window during a time in which it was very cold outside, which made it very cold in our apartment. We are now, almost 2 months after moving out still working on a legal process to get our money back because since they have decided 'case closed', they have been ignoring our e-mails, calls and texts. We have given them enough opportunities to resolve this amicably, but unfortunately this didn't work. So, if you want to have to be in a constant state of stress because you need to keep checking you're not getting unjustified charges and be gaslit and manipulated in your face and not getting taken seriously when you tell them you will take legal action, I would recommend this company! Other than the deposit problem at the end of our stay, the apartment was disgusting when we arrived, we ended up staying in a hotel the first night because we still had so much to clean. There are also many other things that broke during our 6-month stay, which just shows how bad the quality of the apartment was, especially considering we have lived in 3 other apartments the last 3,5 years and nothing has ever broken in those apartments over all these years. The communication with HelpHousing has always been horrible, I would often stay home for hours waiting for them because they told me they would come for something that needed to be fixed, and then they ended up not showing up, causing me to waste an entire day. On top of that, their English is not good, leading to many miscommunications from their side. I have offered to communicate in Spanish with them, but they would always end up switching back to Spanish, which shows their unprofessionalism; clients are not there to practice your English on.

Date of experience: Mar 06, 2026