I placed an order on December 8th and, clumsily, had selected the wrong shipping address. I immediately called to correct the order, but I was told the order had to be cancelled and I would have to place a brand new order. I now have two charges on my credit card. I was assured multiple times that a refund was being processed, but it has been 2 weeks and nothing. Not even an email follow up. Their hold times are egregious and I think they're betting I'll just give up. This isn't over.
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Helzberg Diamonds is a jewelry retailer founded in 1915 by Morris Helzberg that has 210 stores in 36 states.
