Buyer Beware.While shopping in the Rosemont, IL, store, I saw a beautiful pair of diamond earrings. I obviously didn't need them, but I was encouraged by the pricing, which was okay. They also offered free financing for 6 months, so I decided to splurge, which was the deciding factor, why not?I received the billing information, set up the online account to make payments, waited until the billing cycle finally ended, and 18 days later, a $16.12 fee called a Promotional Plan fee was added to my bill. I never agreed to a Promotional Plan Fee. I would not have bought them, or I would have paid in full using my Capital account for a 3% money-back return. I called the credit card company, talked to the representative, and offered to pay in full. Nope, too late, I still owe the fee. I spoke with her supervisor, and the same thing happened: I have to pay. I talked to Helzberg Customer Service rep, sorry, we can't verify the fee. I said I would send a picture of the proof. Sorry, I can't help; you must talk with the credit card company. My complaint was I was promised 6 months free, never informed of a charge by Helzberg, and no one takes responsibility or will reverse the charge, even if I pay in full. The customer loses, feeling scammed!
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Helzberg Diamonds is a jewelry retailer founded in 1915 by Morris Helzberg that has 210 stores in 36 states.
