We had a gemstone reset in a new setting. The setting was only about $800 (labgrown tiny diamonds on a super thin band). They had to send it off to have the stone set in it. When asked about how much it would cost, they wouldn't give an answer. My husband said give me a ballpark. Is it going to be close to $200 or is it going to be $1000. The person still didn't give an answer, but said it wouldn't be $1000, closer to the $500 range, but still wouldn't commit to anything. When the ring came in, the charge for the new setting was closer to $1500. That is complete bullshit. I have since taken the ring to 2 other jewelers, who said it would have been about $400 to $500 for them to do prongs. That's all it was... just the new prongs to hold the stone! Helzbergs completely ripped us off. I will NEVER do business with them again. They should be ashamed of themselves. Looking at a ring that should have cost around $1,100, but ended up costing $2300 makes me completely sick. It was a stretch for us to the $1,100, to have to pay more than twice that puts a real strain on our lives. Thanks a lot Helzbergs for the additional stress!
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Helzberg Diamonds is a jewelry retailer founded in 1915 by Morris Helzberg that has 210 stores in 36 states.
