helzberg.com

To Whom It May Concern

To Whom It May ConcernI work for one of the top 100 companies, a luxury fashion e-commerce retailer, who prides on their customer service, whose customers rave of the customer service they received from the employees. I am a customer service manager for 10+ years who knows and also trains how a customer should be spoken to and treated. Never in my life, until today I have ever received horrific and appalling customer service. It was to the point I had to think twice what was just said to me!Jonathan S. ID number 62192 at Garden State Plaza Mall in Paramus NJ has treated me with such a demeanor that so was classless and tasteless I have ever received in my life as a customer. I am so appalled by the way I was treated today, December 11, 2019.  Upon entering the store, an employee had took notice / recognize me and stated, "John, John, behind you". Jonathan proceeds to turn around with a smug smile on his face and said hi. I then stated, "Hi! I am going to return the necklaces and I am sorry for returning so late as I lost the receipt and now found it." Jonathan said, "sure" "WE ALL FIGURED YOU WERE GOING TO RETURN THIS" he took the receipt from my hand and proceed with the return and I can hear so faintly Jonathan talking to the women about me and the return.  He then threw the receipt on the counter, said "bye, bye" took the Helzberg bag and gift box and turn around. Needless to say, today was the most shell shocking experience I have received from the Helzberg team.How dare an employee makes such a comment! How dare he talks about me to another employee when I am only a few inches away! How dare he throws the receipts on the counter without evening placing the receipt in my hand. Not a thank you for my business with Helzberg just a sarcastic "BYE, BYE" and walks away. To my understanding as what has been displayed today, is that your employees talk to their customers with tasteless service. The customers are talked about! especially when they are in the store. Whether if I have spent $ 1 or a million dollars I have should have never been treated this way at all for returning a necklace that was a gift to my husband he was not happy with the items I have chosen him. It should not matter when the items were returned as long it was in the return window of Helzberg's return policy. I will tell all my colleagues, friends and family about the service I have received at this store and no longer continue business with Helzberg! I rather go to Tiffany, Zales, and Jared where my business is welcome and I know I would not be judged if I decided to return an item that unsuitable for my husband. I feel like I have been discriminated against for making a return. I will be making a complaint to the FTC, Trustpilot, and the better business bureau. I tell everyone how Helzberg treats customers when they returningI am beyond disgusted with the customer service I have received today. My husband and I will take our business elsewhere.

Date of experience: Dec 12, 2019