Seriously unimpressed with this company. I was recommended it by another artist and sure enough the sturdiness of the structure is very good and the price is very reasonable. However, there are some unacceptable glaring quality issues with my 3x3 gazebo which I emailed the company about and never once had the basic courtesy of a reply. Not once!!There are small holes in the roof fabric which I have had to patch myself. Holes are clearly unacceptable where rain and art are concerned.Apart from the fact the roof portion is incredibly fiddly to get on, the guy rope hoops sewn into the fabric are woefully weak with basic stitching, so much so one of them simply fell off when I was running a guy rope to it. Fabric pole attachments fell off too, and some only had a couple of threads holding them to the wall of the gazebo.Additionally many of the Velcro attachments are sewn on the wrong way round so instead of a pair of "sticky" Velcro portions attaching as expected, I found I had the reverse side meeting each other which means of course they are useless, as only the Velcro side will secure itself.This was bought 6 months ahead of the important art event so I had it in situ and never got round to assembling it until a week before the event itself whereupon I discovered all these irritating issues. Nonetheless the single most irksome and infuriating fact in all this remains that Hercules NEVER replied to my emails and this struck me as awful customer care. I cannot recommend this company as a result. I am writing this review one week ahead of another art event and am going to have to remove all the faults myself and try and rectify them so everything works AS EXPECTED.The quality of the fabric stitching is abysmal on a shocking scale I have never previously seen on a gazebo. This one from Hercules is a replacement for another one I bought (which the wind destroyed) and that one was not only cheaper but far better manufactured purchased July 2024.Good points - frame is solid and very sturdy.Bad points - terrible gazebo fabric qualityI am still very chuffed off that I never got a reply as this was a significant event and caused me a good deal of stress and I feel Hercules simply stuck two fingers up and couldn't care less, whilst happy to take your money.I will NEVER buy from them again and have unrecommended them to other artists looking for strong gazebos.
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Hercules Outdoors Ltd is the UK’s Number 1 gazebo supplier.
Hercules Outdoors has been trading since 2010 and has seen a steady year on year sales growth, with over 50,000 gazebos sold to date to thousands of satisfied customers. Some of our more well known customers include, BBC, Channel 4, Manchester United, Manchester City along with several City councils and schools.
We stock the largest colour range of gazebos in the UK from our 20,000sqft warehouse. All of our commercial grade designed Hercules Gazebo® structures are built with the user in mind.
We also stock a wide range of other outdoor related products all under the Hercules Outdoors brand name.
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