February 23, 2026: I am very disappointed and dissatisfied with the level of customer service from this company. My son’s school uses them for both letterman’s jackets and class rings. Delivery of both has taken months. Both were ordered and paid in full last fall. The jacket only arrived a couple of weeks ago and the class ring has still not been delivered. I learned today from the company that the sales rep “didn’t have time to deliver the rings to the school” for distribution and so the ring was sent via USPS more than a week ago. It hasn’t arrived of course. Additionally if it does arrive it won’t be left because it requires a signature and since I work, no one will be home. I am mystified why the sales rep had time to come collect the orders but didn’t have time to deliver expensive rings back to the campus. Instead the company elected to mail them. I consider this to be awful customer service. They don’t keep customers informed. Their products are very expensive but they don’t have time to deliver them to the schools! I had to call to get any information - there has been no communication from Herff Jones since they took more than a thousand dollars from me last fall. I do not recommend this company to any school considering using them for important items like letterman jackets and class rings.
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