Went on the website to order an officer dangle for a sorority. The officer position I needed, Member Engagement was the first one that popped up, however it didn't have a picture. In looking at all of the other dangles, I decided to order, assuming that Herff Jones would have one that fit the position. We sat back and waited 6 weeks, yes, SIX WEEKS for it to be delivered. What I received was a joke. It was a teeny tiny heart (less than 1/2") that you can only see half of when it is placed on their membership key, it doesn't have anything to do with Membership Engagement and it actually is a dangle for a different position at a different sorority all together, in which there is a picture of for that position. If they knew which one they were going to use, why not put the picture there since they already had it? Amanda, the customer service rep, was extremely rude and condescending and needs to learn how to speak to customers and handle inquiries in a professional manner. Their design team needs to go back to the drawing board for the dangle design to actually represent its position and the website design team needs to place a picture of items along with a description on the site before they release it to be sold. I will never order for them again (INCREDIBLY OVERPRICED) and will tell everyone I know to avoid them.
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