I wish I had read these reviews. I have previously bought Heriots cakes and they have been good. I ordered for a weekend delivery (quite expensively) well ahead of the date . On the confirmation email, it had no delivery date on it so it was impossible to check if they had the right information as the date approached. The cake did finally turn up very close to 5pm (a 9am - 5pm window is really very unhelpful without some on the day narrowing of the window). Fine - some communication over the course of the day would have been helpful but fine. However, the cake arrived badly damaged and could not be used for my daughter's 18th birthday the following day ... and at 5pm on a Sunday, it is pretty difficult to find a decent replacement cake. I wrote several emails to Customer Service - no contact all day Monday. In the end I had to ring them and they promised to write back to me within 5 minutes with a refund. Nothing. I called them 15 minutes later and they said 'we are writing the email now'. 15 minutes later, nothing. Their cakes are nice when they arrive in one piece but the stress is just not worth it. Cakes, by definition are always for a special occasion. Don't risk yours being ruined by using Heriots.
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Heriots has a long, proud history of creating desirable products that are chosen to take centre stage at our customers' most cherished moments. While our cakes and patisserie continue to evolve with our customers’ tastes and trends, our commitment to delivering the exceptional never changes.
