I would not recommend Heriots as an online Patisserie, because there is no way to communicate with the company.I placed my order 5 days before intended delivery. Immediately after submitting the order I made contact through their allocated communications email (and also in response to the order email), to enquire about an ingredient/potential for replacement due to an intolerance (there is no phone communication available). Their own automatic response states emails are monitored 7 days a week, with specific hours for weekends. No response was ever received, not even to say the least that ingredients could not be replaced for an intolerance - not an allergy.I followed up the next working day and also a day before delivery, and, through their website form as well. To date I have yet to receive response from this company, so I would not order again and not recommend due to being unreliable with communications.In fairness to the review, the delivery was prompt without issues, the Pistachio and rose cake was as described and overall beautiful with fresh ingredients. The intended recipient was very pleased and I am happy to say the entire cake was consumed. Overall taste was not exceptional but nevertheless a very decent sponge and cream cake with balanced ingredients and light flavours of pistachio and rose.
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Heriots has a long, proud history of creating desirable products that are chosen to take centre stage at our customers' most cherished moments. While our cakes and patisserie continue to evolve with our customers’ tastes and trends, our commitment to delivering the exceptional never changes.
