We purchased a house through Hern & Crabtree, and the experience has been absolutely appalling.Upon receiving the keys, we found the property in a vandalised and disgusting condition. The boiler doesn’t work, the electrics are non-functional, and to top it off, there was urine soaked into the carpet. It was clear the house had been vandalised before handover — and yet Hern & Crabtree either didn’t know, didn’t care, or worse, turned a blind eye.One plug socket even had a leaky canister hanging above it which burst into flames and posed a serious safety hazard.After the sale Hern & Crabtree have become totally unresponsive.The remedial work will cost thousands upon thousands.No transparency, no warning, and absolutely no support once the issues were discovered. We are now left facing significant repair costs and health hazards, immediately after completion.For example, I spoke to Denise who showed no sympathy when I raised all of these concerns and she said, and I quote, "I'd rather not have this conversation".If you’re considering buying through Hern & Crabtree: don’t. Their handling of this sale was irresponsible, unprofessional, and deeply disappointing.
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Hern & Crabtree are Cardiff’s longest-established independent estate agents.
Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services.
We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey.
Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you.
A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own.
We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf.
We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.See more
