I'd give no stars, but that's not an option unfortunately. My very first experience with Hero will be my very last one. On February 4th 2025 I ordered online a Knife that was shown as in stock with two listing s showing two different prices, I ordered the lower one like any rationale person would do. Read that sales processing could take between 1 and 19 days, I was ok with it, but not thrilled. Got an order confirmation number. I thought if they don't return/refund right away it was good to go. Bought upgraded scales after a week, order was still in process. Yesterday was day 20, still processing, no other contact from Hero. I called. Got told it was discontinued, and the customer service guy would look into it then call me right back. Today I called back, got told basically oops, sorry which really pissed me off. This was a gift, another site showed it also a similar price, if they had contacted me sooner I could have gone there. They offered to purchase the scales if I purchased another knife from them if I came to the store(over 4yrs drive). They have supposedly refunded the cost of the knife but we'll see. Hero is Zero
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Hero Outdoors is your one-stop army surplus online store in Canada. We offer one of the largest selections of military surplus products, gear and equipment.
