TLDR: Hero Outdoors lied to me 4 times and delivered 1x broken product of 3x boots ordered. This was achieved in approximately 6 weeks, despite the order being annotated for urgency.I placed a $1000+ order for 3x boots. The comments for the order were annotated as: "time sensitive order, please inform me of any delays". I went with the company because there was no annotation of 'awaiting stock' on the website like most other companies for the boots that I was after.Lie #1: Having waited 2 weeks with the order stalled at 'awaiting fulfillment', I called. I was told that it will be shipping "next week on Tuesday".Lie #2: With no news at the end of that week, I called again. I was told this would be looked into and I would be called back.Lie #3: In the afternoon I called again and was told they were waiting on a big restocking delivery that would be in the following week. I followed up with an email but received no response. No change to the order fulfilled on website.Lie #4: I called that next week to inform them that I wanted to cancel my order. I did this after having confirmed I could get the boots from 'surpluspontrouge' (who managed to deliver within 24hrs from the opposite Canadian coast). I was told by Hero Outdoors that a refund would require the managers involvement so I would be called back. I was called back and informed that 2x boots were out of stock and I could get them refunded, but the other pair that I wanted had shipped 'last week'. On arrival I checked the tracking number and it was in fact posted the day I called.Understandably, Hero Outdoors website says "no returns". I doubt they would stay above water without such a policy.If you are looking for products, I can highly recommend: 'Surpluspontrouge' - Courteous, FAST, and even gave a discount.Please feel free to comment on this post if you are thinking of going with them so that I can dissuade you from doing so.Good luck to all Hero Outdoor customers.
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Hero Outdoors is your one-stop army surplus online store in Canada. We offer one of the largest selections of military surplus products, gear and equipment.
