We were recommended HC by our builder, and I wish I had chosen the other company!
Communication was awful, we were left to liaise with what I can only describe as an apprentice working alone.
We sent our documents over promptly but they struggled to open the documents and further insisted for “monthly isa statements” which don’t exist - a member of their team confirmed this.
We had to ask questions repeatedly to get answers and they weren’t sharing documents when they had them ready - what a shock when we received them via email on a Saturday at 3pm when they were closed!
Our builders had to get involved in the end, as they were just not talking to us.
We complained to the Partner in charge of the department and actually got a chunk of our fees back, so they admittedly their liability - probably the only 5 stars thing they did through our experience.
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Herrington Carmichael offers legal services to UK and International businesses as well as individuals and families. We are rated as a ‘Leading Firm 2024’ by the Legal 500 and listed in The Times ‘Best Law Firms 2024’.
We work across the UK from our offices in London, Farnborough, Reading and Ascot. Our historic connection with our local area consolidates our position as a leading source of legal advice in Surrey, Berkshire, Hampshire and the Thames Valley region.
We believe in our traditional values of excellent service and value for money and our clients appreciate our innovative, proactive and friendly approach. It is the long-term client relationships that are the foundations of our law firm that has been around for over 180 years.See more
