Though this experience is based on the Charlotte, NC Hartz Car Sales location, the main issue is undoubtedly nationwide. The prices on their website are very competitive. When you arrive at the location, though, you find that every vehicle carries a $699 mandatory fee for documentation and paperwork. On the website there is a statement at the bottom: "Advertised prices exclude all taxes, tag, title, registration fees, government fees, finance charge, dealer document processing charge, and any emission testing charge". This is in small print at the bottom of the webpage. The salesperson said that this fee applies to every purchase, with no exceptions. Of course they can charge whatever fees they want, but this fee should be prominently displayed on every webpage and mentioned if a prospective purchaser calls the office (it wasn't). The rest of our experience was satisfactory, but a surprise $699 expense soured the whole thing.
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