We purchased a 2019 Promaster on September 15, 2022. When we arrived to the dealership the mileage (11K more) & length of body was advertised with fraudulent intent because, after 2 weeks ofdealing with the salesperson John Friedman via phone/email/text, they waited until after we arrived to notify us of the discrepancy (3 HRS DRIVE). We received a letter stating that we purchased it on the 22nd which is wrong. Shortly about 1hr into the drive, Jeremy & his employee departed your dealership we got in contact with Mr.Friedman (via text) to let him know that multiple sensor lights came on the vehicle’s dash and that it sounded like something was wrong with one of the bearings. John stated "not to worry we had a year warranty directly from HERTZ." We have yet to use this van, since we took it home 1 month now with 3 weeks in the service center that Sean picked and directed us to bring it to, at our expense. We continued communication with Sean, thinking he was the general manager & then with Alex and going in circles with no solution except to swap out the van that they haven't even found yet. We have lost work (a contract due to pushing dates into the unknown future not knowing when we will have our van back)I have proof of false advertisement & of all communication between parties. We want our van repaired as you guys so pride yourselves in saying you have a 1-year warranty directly from HERTZ. It is now Oct 11, we have an upcoming payment and have not used our van. Credit ran, so much into it & so much time wasted. We initially picked Hertz over any other dealership because of the reputable name but I guess its just a name you hide behind to execute unethical practices.This has been a nightmare from the beginning. If I must reach HERTZ Corporate(Paul Stone/Sara Stone)/BBB/Attorney General-NY/USAGOV to ensure that you uphold the standards & credibility of the establishment you represent, I will do so.
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