Purchased a vehicle on July 7, 2022. Finalized the buy contract and was getting ready to leave when I realized they only gave me 1 (one) key. Walked back into Simon the F&I person and inquired about it. Was told they only gave one key and if I wanted another key I should have negotiated that at the time the paperwork was being done. I complained and Simon left and he told me he talked to his General Manager and he said for me to call the GM in 30days and he would try to get me a key. The GM was supposed to be new and needed time to find out how to get it done. After talking to the GM today he said the cars only came with 1 key and he had been the manager for 3 1/2 years. Since I was in the automotive field for 42 years I can say all rent car companies have a minimum of 3 extra keys to their vehicles because customers loose them quite often. If all would have been presented to me at the time I would have canceled the sale on the spot Can’t stand for company representatives to lie to their customers Needless to say I will never do business with HERTZ CAR SALES again. I will tell everyone that will listen what kind of a company they are especially in AUSTIN TEXASRobert FickeMcgregor Tx
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