I had a terrible experience with the Smithtown, NY dealership. On 04/30/2024, I tried to purchase a vehicle that was available at this location from hertzcarsales.com and submitted the application online. After a few hours, Greg called me and confirmed the financial approval and purchase. I asked him about the shipping cost, as I live in another state. He said he would get back to me with the details soon. The next day, when I called, someone informed me that Greg was out for the day. On 05/02/2024, after multiple attempts, I talked to Greg and was shocked to hear that he had sold the car to someone else! When I asked him why he had sold the car to someone else after I had already purchased it, he hung up the phone. I called him again, and he said that he was there to sell the car and that I shouldn't question him about it and hung up the phone again!This was extremely disappointing. A credit check was run unnecessarily, and it was a waste of my time. It is highly unlikely that a fraudulent sale of this nature will occur without the manager's knowledge. Please do yourself a favor and steer clear of this dealership. There are plenty of other places to buy a car where you will be treated with respect and honesty, neither of which you will find here.
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