hertzcarsales.com

Buyer Beware!

My wife and I had been trying to buy a good used car and have realized what an absolute nightmare this can be with all of the big dealerships playing a nasty game of surprise fees. We thought we found a great option at Hertz. Through multiple calls, texts, and emails we discussed a car we liked and got the cash-out-the-door price. I asked multiple times to confirm this was correct/ full and final numbers and that there would be no surprises. They confirmed. We thought we were finally saved from the nonsense of all the shady dealers out there. We went into the showroom, had our test-drive, and had our money ready to go. Suddenly we get the price sheet and it was $1,000 more than the cash price we were given, even after our trade in that was not figured into the prior numbers (lowest trade-in value of anyone else we had visited by a long shot). I asked what the heck happened and was told they didn't include tax before. We were very disappointed, but weren't too far off if they would give a respectable number on our trade, we could still get the job done...A manager came out and was very rude. He was raising his voice with us and treated us like it was our fault and refused to do anything else. I told him this could be resolved without angry, but he continued raising his voice and speaking aggressively. There was no apology, there was no effort. Nothing but a yelling manager who wanted to pass their ineptitude onto us, rather than taking an ounce of personal responsibility. We asked for the cash-out-the-door price, they gave it to us, we asked to confirm that was absolutely it, they confirmed... We were duped again by nasty people and treated like garbage in the process. All of this while another customer was in the building to witness. Buyer beware, these people cannot be trusted to treat you fairly and not pull a bait and switch with pricing once you're in the door.

Date of experience: Aug 10, 2023