hexfunded.com

Rules are as clear as mud!!!

I have taken a lot of time and thought before posting this review, so as not for it to appear bitter & a knee jerk reaction to my payout request being unfairly rejected.Upon correspondence with the support team, both through Discord & email, I cannot possibly give this review anything other than a 1 star, and that is being generous.My experience with this prop firm shares many similarities with other reviews given of this firm. Deleted discord posts, "The support trap", being (in my opinion) purposely mislead on the prop firms own rules by Discord supportI will start with the facts, I purchased a 1 step challenge account on the 5th Jan, this was passed on the 14th & verified with no issues. My account went live on the 16th, and I traded on this until 21st Jan, at that point I was happy with my gains so made no further trades, I simply waited until the 23rd Jan to request my payout as I had purchased the 7 day addon.My payout request was submitted that morning, as this was a Friday I was well aware that the payout may not have been processed in time for the weekend and would carry over to the following week. I gave it until Tuesday morning, this came and went, which by this time was over the 48 business hours they claim to process payments in, this is when alarm bells started ringing.I enquired with Discord support about what they constitute as 48 business hours, and lo and behold, several minutes later I receive several emailsWithdrawal rejected - We regret to inform you that your withdrawal request has been rejected with the following note:[ ] NoneRule Violation - We regret to inform you that your account has been found in violation of the following rule: RULE_BREACHED on your account.Payout Rejection Information[ ] Hi Steven,We’ve completed our review of your funded account activity and want to explain the outcome clearly.During the review, we identified a trade on your 1-Step Standard funded account that exceeded the maximum risk allowance of 2.5% of the initial account balance, which is classified as a hard breach under our rules.The total exposure on the trade exceeded the permitted 2.5% max risk limit on a $100,000 account. As outlined in the rules, any instance where risk exposure exceeds 2.5% at any given time results in a hard breach, which makes the account ineligible for payout.The reason given for my violation was I had apparently exceeded the 2.5% max risk limit for not having a Stop Loss set on one tradeI of course disputed this, given that I had queried in the support chat several times, as well as looking at other users queries, about the use of a stop loss, and the support team would come back with"Holding trades for excessive periods of time repeatedly with no stop loss is a violation!""There's no lot size rule, regarding SL, you are to have an SL in place for any trades you are holding for an excessive long period of time""You need to have an SL in place for trades which you are holding for a long period of time ""Yes, you can easily probably few minutes after opening a trade, can have an SL in place"I explained in my dispute that the reason this trade had no stop loss was because I tried to modify it immediately after placing it, but it had in fact already reached my TP level, and wouldn't let me submit the modification, therefore the trade was closed manually within 90 seconds, and that as this was a shorter term trade, according to their own rules (which clearly state a stop loss is not mandatory), plus guidance from the support team, a stop loss wasn't required. I also pointed to the fact that if they searched through my trading history they would see I always have a stop loss in placeI then waited 9 days! (their website says within 24 hours) for an email reply from the support team, this was after a week of continuously asking for updates through Discord team, I received a reply thanking me for the professional way in which I raised my concerns, but that the original assessment still stood, remains unchanged & is final"To clarify the key point:On funded accounts, maximum risk is assessed based on total exposure at any moment in time, not solely on realised loss or trade duration. In this case, the XAUUSD position was opened without a stop loss, which meant that the potential downside of the trade was uncapped at the time of execution. Regardless of how long the position remained open, or whether it was closed manually shortly after, the open exposure exceeded the permitted 2.5% risk limit, which constitutes a hard breach under the funded account rules."They talk about "clarity", yet their rules clearly contradict each other, something I tried to point out in the Discord, but like many other posts, was deletedTheir own logic states that ANY & EVERY trade with no SL breaches the max risk rule.A total contradiction to their own T&C's!!!

Date of experience: Jan 27, 2026