Once again, customer support is virtually non-existent when a significant problem arises. The website claims there are no issues, yet my town has been without internet for over 16 hours. There has been no response from the service provider; they have disabled phone lines, online chat, and there are no replies to emails. I only learned about the widespread issue from others posting online; otherwise, I would have assumed it was just my connection. We plan to leave once our contract is up. The company desperately needs to revamp its customer service to meet modern standards. It's disappointing for an internet service provider.
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