On November 30, 2025, the service provider confirmed my installation date for December 22, 2025. On that day, an engineer arrived and assessed the situation for about 25 minutes. He informed me that two technicians were needed for the installation due to the fiber's location. I mentioned that my previous provider managed with just one engineer, but he reiterated his explanation and assured me that installation would occur at the next scheduled time. Subsequently, a new installation date was set for January 12, 2026.
On January 12, 2026, two engineers arrived and it seemed the installation was finally going to happen. After about 30 minutes, one engineer told me that a blockage prevented the installation and that civil engineers would need to dig to resolve the issue. I was asked to sign a document authorizing the digging on my property. As of January 13, 2026, no one has reached out to schedule a new date.
From my perspective, as someone with technical expertise and experience managing service teams, I believe that before any installation, a thorough assessment should be conducted by the first technician to avoid issues later. Installing fiber broadband is straightforward. The service provider needs to improve their training and procedures. I am not impressed or satisfied with the service so far.
I will keep you posted on any developments. Update: I contacted customer support later that day to express my concerns about the lack of communication regarding the civil engineering work and the broadband installation. I was informed that I would have to wait 2 to 3 weeks for a date for the civil work. To clarify, this date will be set for a future time. The initial request for installation was made in November 2025. Let's see how long this will take! I will continue to provide updates...
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