On the good side, it appears that the generated avatars are quite good. It seems they have some great technology but that's quickly destroyed by the very poor user experience and their money grabbing business model. The system is very clunky to operate and is very poor at work flow. Not at all intuitive. There are no tutorial videos. I was directed to their YouTube channel for learning. But that's near useless and mostly advertising. It has taken me hours to produce videos. And most either had problems or I had to buy more credits for. There are no training facilities and the system is not at all intuitive. For an AI company they are not using AI themselves for their UX. It would be simple to create a series of training videos using their own technology. Same with customer support. I have done this in my own company now and have very good UX using AI. I have also been ticked that I thought I was getting unlimited videos (if I stick within the level guidelines). But that does not seem to be the case. They "nickel and dime" you at every turn billing credits for this and that and so on. And Support is near useless. They take hours between chat responses and then don't fully answer the questions. So you have to ask again and wait a couple more hours. I find that the whole experience was frustrating and not worth the hassle. I am right now waiting for a response to a newly generated video, that had problems. I think these guys have some good things but they have a long way to go yet, and don't understand their customers needs. I will look elsewhere. I have spent four days trying to get three or four videos completed that should have taken me a day to complete, at most.
UPDATE: 7 hours after leaving the review Heygen has responded to my review comments. However, I see it's the exact same message, word for word, they leave for all their poor reviews. Disappointingly they still have not responded to the Support questions I asked prior to leaving the review.
UPDATE: Next day: Thank you for the explanation. I have finally received a reply from my Support request. I had outlined the problems I was experiencing however the answer I received was fairly generic and did not answer my questions. I have had additional problems today with my projects and will outline them again in the Support Chat. I'll give this one last shot, because I like the appearance of the final output. If you guys could get your tech issues sorted out, respond faster, generate some training tutorials, improve the UX and workflow, you would have the best product out there. But you have a way to go yet.
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