Flight was canceled and I had to make alternate arrangements to get to a connecting flight. Got all the data for a relatively small claim of less than $500. The company outsourced to a company called ACI which has been continuously asking for more info and when called about it didn’t seem to care. They want a letter from the airline as to why they canceled. This has been inordinately complex I’m glad it wasn’t for something more serious. I’m writing to Rough Guides that recommend this company. Hope others use someone else.
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