It's rare to receive good customer service these days, especially with digital platforms but I want to call out Heyzine because they surprised me. A year ago I had subscribed for the company I was working for as a temporary solution whilst marketing organised a global account. I left the job in January, having forgotten all about it. Last week I saw a subscription renewal charge go out on my Amex for it (I'd totally forgotten it was on auto-renew / cancelled it when the group account went live).I tried to get into my account but I'd forgotten the password and my old work email (now cancelled) was the recovery route. I called the customer service telephone number I found, but I got a voicemail in Spanish that I didn't understand.I sent in a request to cancel/refund via their online contact form (these things often result in crickets so wasn't hopeful...)And I panicked, called Amex who blocked the card (for future renewals and then raised a dispute, whilst I waited to hear back from Heyzine.To my amazement I heard from Heyzine within a couple of hours, a really lovely message telling me not to worry, they were cancelling and refunding (despite several days having passed between the renewal and me noticing the charge on my account) and they also reminded me about content I had left on there - showed me how to get back into my account.They were lovely and not at all what I had anticipated - had I known, I wouldn't have panicked. So - know that if anything does go wrong, this company have your back, are honest and above board, and really do try to help.Huge thank you to Maria - and apologies to Belen.
Claim your business profile now and gain access to all features and respond to customer reviews.
Flipbook maker. Create awesome magazines, catalogs, brochures or any kind of online publication with no ads and highly customizable with different page flip effects.
