I have acquired several fitness qualifications, but this particular course was poorly executed. To start, the communication was lacking. I signed up for this course a year ahead, yet I only received one call at the time of booking and another just a week before it began—12 months without any updates. Contacting the provider is quite challenging; they only offer a generic form on their website, which often goes unanswered, or a phone number that's only available during business hours. For those with jobs, this makes it very inconvenient to call. An email address was included in my welcome letter, but it was incorrect and bounced back. The online training videos are questionable; one instructor made inappropriate comments about a male colleague's physique, which is unacceptable. If the roles were reversed, it would be a major issue. Additionally, the videos discuss somatotypes, which have been widely discredited in literature. The instructor's choice of language promotes a harmful narrative about body image. There is also misleading nutritional information presented. For instance, the module claims that switching from sugary to sugar-free drinks wouldn't help reduce obesity, contradicting numerous studies. If this is the standard of a Level 2 course, I dread to think about the higher levels. Furthermore, there’s inconsistency between the terminology in the provided materials and the videos, making it hard to follow. For the in-person sessions, we received minimal details—only the time and location—without any information on parking or whether we should bring lunch. When we asked for a schedule for our exam day, I was told, "You're all adults, you can sort it yourself." If we hadn't created a WhatsApp group, communication before the exam would have been impossible. Overall, this has been a disappointing experience. I have obtained various qualifications from other providers, and this one has been the least satisfactory. I personally wouldn't choose this provider again, especially with so many alternatives available.
Claim your business profile now and gain access to all features and respond to customer reviews.
HFE is one of the UK's formost fitness industry training providers delivering internationlly acredited fitness instructor and personal trainer courses. Everything we do is about enriching our students and empowering them with the knowledge and skills to suceed in their chosen career. #becomemore
