I have had many good experiences since 1986 staying with HF Holidays both in the UK and abroad. However, I had a bad experience in October 2025 staying at the Peveril of the Peak (Dovedale). On arrival all the guests were told the hotel had to close the next morning due to a problem with a pipe that supplied calor gas needed for cooking, heating and hot water. So we all had to leave the next morning. I was dependent on rail transport. Mercifully the trains were running but the day I had to leave had been pencilled in as a strike day. Fortunately the strike threat was lifted. Had it not been I could not have got home. I would have had to book in somewhere else at short notice which could have been a problem given that many other guests from the hotel would have been doing likewise. I have googled the question "how often do hotel guests have to leave a hotel because of problems with the power supply". The answer I got was that this does not happen because hotels have back up systems such as generators which can provide enough power to allow the hotel to remain open. This is not the case in respect of this hotel. I spent Christmas at the Peveril of the Peak some years ago. If the same had happened then it would not have been possible to book in somewhere else at short notice and there would have been no trains on Christmas Day. I got a full refund from HF in respect of this episode and £100 of my next HF Holiday, but my confidence in staying with HF has been shaken by this experience. Staying at a HF hotel is not cheap. I would have expected all HF hotels to have some sort of back up system in the event of power failures. I have never had an experience like this with any other hotel chain and I do not know anyone else who has.
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An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
