I went on the Japan Walking and Sightseeing Trip in Oct/Nov 2025. Sadly this trip did not live up to expectations, varying from what was promised and feeling rushed and very over priced. On return I provided feedback directly to HF and it took them more than 2 months to respond. I was not the only participant on this trip to raise concerns. What should have been the trip of a lifetime was just so disappointing and I am deeply saddened I won't get that time back. Overall the customer care fell far short of the standard I would expect.
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An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
