Tried to pay my balance on my holiday by phone on Saturday as the line closes at 1p.m.This was very protracted.I left a call back message over 30 minutes later still no response.So I had to make a second call before the lines closed at 1pm Finally got through before the deadline at 1pm to complete paying the balance.Tried to explain my concerns to the operator but felt to little avail.This is the first time I have booked with HF and I am a member but off putting experience for me to consider further bookings.
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An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
