I have been an HF customer since the 1980's and have seen this travel organisation go downhill gradually. This December, we booked a holiday in Yorkshire in Newfield Hall amongst other things to celebrate my 70th birthday. The house was lovely and so were the staff and walks leaders. We booked the holiday well in advance and the trip information specified that HF offered a transfer from Skipton railway station for £15 per person. This was in fact more than the local taxi company charged for two people, i.e. £20. When we arrived we found out from the other guests that they had been offered free transfers, free alcohol from the bar and huge discounts on the price of the holiday. Apparently, HF management wanted the house full and therefore had offered cut price holidays (midweek and weekends) for late bookers. The amount some of the other guests had paid for a midweek or weekend stay was so much lower than our full week price that even when you added up a weekend and midweek stay the total price would have been lower. Incidentally, we were the only two guests that stayed the whole week. We were very disappointed that we had not been informed about the free transfer, and that we had not been offered the same discount on our holiday than the other guests. Moreover, because many guests were attracted by the free alcohol, the demographic was quite different and many people were not there for a walking break, but for a break with free alcohol and low prices. On my return on 16 December, I wrote a letter to HF complaining about this, but have not heard a thing. I am a member but am considering giving up my membership and most certainly, I will not be booking early for a trip with HF again, because the later you book, the lower the prices!
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An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
