We have now spent almost one month trying to contact HF to find out what happened to some items we very foolishly left in our room at Nythfa House in Brecon. We have left voicemails at Nythfa House (no response), emailed info@HF and reservations@HF (one reply from Rakhee stating that she would forward my email to NH), two further emails since then chasing this (no reply), and phoned HF (no answer). NH had all our contact details on the registration forms so it would have ben a simple enough task to contact us. We have also repeatedly left our details on voicemails and emails, and have offered to fully reimburse postage, send an additional tip for NH staff and/or donate to the Pathways Fund. We are getting nowhere with HF. It is the most appalling customer service we have ever encountered. Such a shame as we enjoyed our stay at NH and we are new HF members who are now going to cancel our memberships. It is the first time we have ever left anything in a hotel room in all the years we have travelled. It was a stupid thing to do, but mistakes happen. Obviously, HF's policy is that if you leave any items in your room, don't expect to see them again.A member of staff did get in touch following this review, but after so many weeks our property has not been located. We assume it was disposed of when the room was serviced after our departure.
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An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
