After a number of attempts to speak to HF I did eventually manage to speak to them and book my holiday ( yippee!). This conversation involved me asking for and receiving a guarantee I’d be allowed to join the land transfer if I booked my flights from Manchester. Weeks later I have received an email out of the blue saying… sorry, you can’t join the transfer! Hoping the recorded message when you phone them saying conversations are recorded is infact true as it will reflect this absolutely unacceptable behaviour. There is no way I can travel to the hotel in time for the holiday now my flights are booked. Unfair? Definitely. Unprofessional? Definitely. Chances of them ringing me and having the decency to explain.., extremely unlikely. Shambles.
Claim your business profile now and gain access to all features and respond to customer reviews.
An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
