My wife and I have been using HF for over 20 years and have had many excellent holidays. As my wife is a coeliac we have welcomed the fact that HF are an accredited ceoliac partner. However, on our recent holiday with them at Church Stretton, my wife and another guest were served a scone that had been put on a separate table and marked gluten free but did in fact have gluten in. These . Both were very sick. This meant she missed her dinner that evening and spent the next day recovering. We were assured that head office would be in touch with us when we returned home. That was 2 weeks ago and we have heard nothing. We understand that mistakes can be made but this is the second time it has happened, as my wife was served gluten at Brecon a few years ago.Yes mistakes can happen but their is no excuse for the lack of follow up. A chain is only as strong as the weakest link, so 1 star is fully justified despite all the other positives.
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An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
