Peveril of the Peak-disaster, avoid! Visited Peveril of the Peak last weekend, never again. We were met at reception by 2 very rude, miserable men. They had zero customer service or even social skills. The place itself is a shambles, the decor is shabby to say the least, the rooms miserable like the men on reception. No hot water, poor water pressure poor quality bedding, dirty rooms & no cared when this was mentioned at reception. When I dared to enter the dining area to merely have a look at "god forbid" 6.55pm, I literally got screamed at to leave the area by one of these men as it was not 7pm!Truly awful. HF you need to teach your staff some customer service skills as they have zero. I don't think I saw one of them even smile once the whole weekend, they made me feel most unwelcome. I have been holidaying with HF for some years now but this was probably my last.
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An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
