This June was our third HF holiday . Ones in Scotland and Ireland were very good indeed. However, there were problems with the accommodation in Alnmouth: we were woken at 4 am every morning by a delivery man with a trolley wheeled outside our room ( a premium room). This must have been a practice for some time and known about. It took HF managers 5 days to respond and act. This totally impacted on our expensive holiday due to poor sleep. There are also main issues with parking which are unacceptable. Now we are back and we have been waiting for Guest Relations at HF holidays for over a week to respond. Despite emails and messages left and to the CEO they do not respond . Please be aware of how poorly complaints are dealt with by HF holidays.It is very disappointing as the guides and walks are excellent. HF holidays have now been in touch, apologised and offered compensation which we have accepted.With regards to the parking, which we knew about, we were told you can parkoutside to unload. This was not the case as so busy. There is also no dedicated person helping take luggage up many flights of stairs which needs addressing.
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An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
