Went on a guided walking holiday with HF to St Ives.last Summer and still traumatised by my stay at their house Chy Morvah.I went on one of the walks which was 12 miles/km and decided to relax on the other days around St Ives.Unable to relax in my room which was like a broom cupboard and could not sleep at night as I was over a boiler or laundry room.I asked the 'manager' for a change of room on day 1 and was told they had all been allocated. I was the very first to arrive so that was possible.He, the 'manager' had the attitude of a failed holiday rep, which he was in every way with an appalling unhelpful attitude. Ugh. Horrible, horrible, horrible attitude.Dusters left in my room twice and my belongings disturbed in cabinet drawers.A very expensive holiday for what it was.One day I wanted to swim in the pool which was covered over. Therefore asked for it to be rolled back. Some asst. manager, (not the other failure referred to above) was in the 'office' and said he would do it but that I was lucky as he was in a hurry and would do it.I was so stunned and exhausted after that week long experience and so disgusted at the set up in ChyMorvah to the point of almost being sick. I informed HF Holidays of just some of it this year and they indicated the break was discounted.I never asked for a discount, but HF had agressively marketed their holidays with discounts which they are still doing in 2024. In fact , no money could compensate me for a ruined holiday break which I really needed and looked forward to.My fellow guests were all very nice people which got me through the week. If I hadn't been a 4 hr train journey away from home, I would have checked out.I am still very upset and angry at the toll the stay there had on me, the rip off it transpired to be - after almost a year later still reeling from it.Unable to give exact date of holiday either last June/July.
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An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
