We booked a walking holiday with HF holidays, however due to an severe illness we were unable to attend. To move the holiday they change a large fee to basic copy and paste and entry to a new date. The following year I was still severely ill and asked could we change dates and they tried to charge a high fee again. Rather than keep a customer and build their customer base they decided it was better to keep the deposit as I refused to pay their high charges and lose a customer. Customer service needs to improve, then maybe their rating will.
Claim your business profile now and gain access to all features and respond to customer reviews.
An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
