We are very disappointed with our recent experience of HF Holidays. We have used them for many years and had not a single complaint until now. However, we had a holiday booked and payed for in full when our flights were cancelled one month before departure. We expected HF to reschedule the holiday or offer us a voucher to use again. In spite of several phone calls they refused even a voucher for part of the cost. Although they had 4 weeks warning, they refunded only 30 % of our money and we lost around £1500. We were very disappointed since other companies have treated their members with much more understanding and goodwill
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An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
