Dolserau Hall is really dated and needs renovating. Our room which we paid extra for being a better room was dark'. It had a broken armchair but above all was filthy, with cobwebs, layers of dust/dirt on the toilet/sink pedestal. The paint was peeling due to damp or a previous water leak. The carpet was stained everywhere. This is our third HF Holiday and in comparison to the other two holidays the food was disgusting. The vegetables were boiled to death. The chicken pie consisted of pieces of overdone chicken floating in an oily water. One of the Walking Leaders also said it was the worst food he had had. Cheap ingredients, used badly. When presented the food was slopped onto plates with no two plates looking the same. The cheese platter changed in size daily sometimes there was one cracker, sometimes four crackers sometimes chutney, sometimes none. It was all inconsistent. Another guest found a wrapper in her mash potatoes.The service received from Irina was poor. She was unfriendly, no customer care/service at all. No saying hello, asking how our day was etc, she was just not interested. On the last day she asked us for payment for someone else's bill and when we said it was not ours, she asked "Are you sure? " When we listed the one drink we had to pay for, she realised her error and rather than apologising just said "My bad". On arrival she asked us to stand outside whilst she dealt with another guest. No one was checking us in with HF Staff walking past us as though we did not exist. Only until one of the Walking Leaders insisted did someone check us in. No one showed us the bootroom or told us anything on arrival. In general most of the staff seemed to be students. Some kept forgetting things. If they bought tea, there was no milk and so on. There were two many incidences to write here about the poor service. However, I would like to mention that a guest was 5 minutes late for breakfast. She was told that the hot breakfast was not available as the ovens had been switched off but she could get a cold breakfast (cereals etc) but the yoghurt had run out! I found this absolutely ridiculous.
Claim your business profile now and gain access to all features and respond to customer reviews.
An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
