hiatt-hardware.com

4.4
4.4 Based on 80 reviews

...

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Faria Billal
Issue Resolved

Edited: an update that agent Muhammad reached out to me promptly and send me the correct handle sets. He arranged the returns of the opened wrong boxes as well.For your quick action and for being helpful, i am giving you 5 stars now.Initial review:Extremely frustrated. I am doing a big house refurbishment project, so i am ordering things everyday. I ordered hindges first time and they arrived fine. Some of the articles were oit of stock, as soon as i saw they are in-stock on website, i ordered them. Once received the order, i kept that in my building inventory. Now when my builder booked a guy to do door handles for house, to my surprise this company has sent me totally wrong set in black colour. When i reached the site, he was installing some random black door accessories where as i ordered brushed brass. Basically, they never had brushed brass article back instock and rather than informing me, they cleverly sent me black.Why a company can’t responsibility of sending the correct items?

5
Date of experience: Jan 17, 2026

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