Ordered the Dunu x Koto Ito IEM and the JCALLY JM7 MAX DAC from them. First time buying something online from China and getting it shipped to Germany so I was nervous. It was the 11.11 sale though so I thought it would be worth a try.Despite the sale, they shipped it the next day and surprisingly, within 7 days, it had reached Germany via YunExpress. The problems started here when it was transferred to the Last Mile Courier, which in my case was Nova Post. They managed to lose track of my package and the tracking on their own site stopped updating completely. I visited their branch where it was supposed to be, but it wasn’t there. Their customer service told me via email it had been delivered and sent me picture proof of a completely different package from a different person in a different city. It turned out, they had left it with a neighbor without any notice. Even today, the shipment hadn’t updated and still hasn’t been marked as delivered.HiFiGo themselves, though, were not to blame. In fact, I sent them this as feedback and they took it openly. Their customer service always replied within hours, so I’m confident they would’ve taken care of it if something had gone wrong. They dispatched fast, and thankfully, the package eventually got to me undamaged. Everything was perfectly protected and packed, and the quality and price of the products were great. Very importantly, as they promised on their site, zero shipping fees, import taxes and no customs hassles whatsoever to Germany. That was smooth.To sum it up, I would recommend them! The prices are just simply the lowest amongst the other sites and even with “slower” shipping from China, I got my package in less than 2 weeks - which would have been even faster if not for Nova Post.
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