I live in Germany and have ordered from Hifigo a number of times. Every time it has been a trouble-free experience and I have been very happy.I had a particularly good RMA experience with a pair of HiFiMan headphones that I bought from Hifigo. Those headphones stopped working suddenly on one side and no sound could be heard. Tried new cables etc but the headphones were simply dead.I contacted Hifigo and they were very helpful. They suggested some sensible and logical troubleshooting steps and when that did not help, they promptly offered to repair the headphones for me. It was great that they offered this level of after-sale support - not something that can be always be relied upon when buying from sellers located in China.The repair process was fast (They swapped in a whole new ear-cup and driver) and I had the repaired item back within 2 weeks. Excellent.I rated only at 4 stars because the cost of the return shipping to repair the headphones was at my expense. Since the headphones failed after only 4 months, I feel that it would have been fairer for the seller to cover the return shipping cost. I will continue to purchase from Hifigo and highly recommend them.
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