First of all the engineer Daniel was absolutely fine when he arrived and absolutely no issues with him. However it still is 1 star review due to the horrendous customer care from the office. Their policy is not to arrive unless customer answers their phone prior to attendance. Given that the office had the wrong number nobody attended on 20 January. No e mail was forthcoming either to advise me of this non attendance. Called them to raise the issue and they agreed to confirm my number by phoning me there and then. Up receiving no call I called back five minutes later. Amazingly despite the person sounding very like the person I had previously spoken to, said that she had only taken over the phones and had no idea what my problem was! Anyway rebooked for 26 February. Advised that I would get an early slot and to phone on the day to confirm. Finally my phone number was updated(or so I thought).Fast forward to today, 26 February. Phoned at 0925 as agreed and told I was 5th on the list and it would be after 2 30 pm. Could not be earlier as a technician was off sick. Confirmed my number and incredibly it was still wrong. Once again I updated it and also provided my wife’s mobile as an alternative. To be fair the technician got to my house at 12 00. He phoned my wife’s number after not mobile was unobtainable. So the staff member noted my mobile number(yet again) but failed to pass it to the technician. At every stage of dealing with the office of this company they were rude, dismissive and completely incompetent. Please go elsewhere. I should say that this was a boiler service on behalf of Domestic and General so think about this when taking one of their care plans in west central Scotland.
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We are a family run business providing heating, plumbing & joinery services to a variety of clients across West Central Scotland area.
We work with one off private householders, housing associations, letting agencies through to national insurance backed companies.
We are Gas Safe registered and are also proud to be a "WHICH" Trusted Trader.
No job is too small.
We will agree a fixed price cost for initial examination and repair of your issue. We will then provide a written quote for any follow up required - no surprises.
For larger or more complex works we will happily provide a free site survey & written quote.See more
