HiFlow were sent out by Saga Home Emergency Insurance on Boxing Day to deal with an active water leak at my mother’s house. My mother is in palliative care.The plumber who attended did absolutely nothing other than make excuses.He arrived without basic materials, stating he didn’t have the correct pipe or even plumber’s tape, and claimed he was only authorised to carry out a “temporary repair” — which he did not do. He then incorrectly told me I needed to hire a joiner to remove a plaster ceiling, demonstrating a lack of basic understanding of building work.He said he would call back to arrange the repair. No one ever did.I contacted Saga and was told the issue should have been resolved by HiFlow. HiFlow were reassigned the job and were meant to call me within four hours. Again, no contact. Six days later the water is still leaking and no repair has been carried out.I was forced to put in a temporary fix myself by buying a basin to catch the water.This was an emergency call-out and HiFlow failed completely — not even a temporary repair was attempted. The company appears more focused on charging a call-out fee to the insurance company than actually fixing the problem. Completely unacceptable.
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We are a family run business providing heating, plumbing & joinery services to a variety of clients across West Central Scotland area.
We work with one off private householders, housing associations, letting agencies through to national insurance backed companies.
We are Gas Safe registered and are also proud to be a "WHICH" Trusted Trader.
No job is too small.
We will agree a fixed price cost for initial examination and repair of your issue. We will then provide a written quote for any follow up required - no surprises.
For larger or more complex works we will happily provide a free site survey & written quote.See more
