Once again, I placed an onboard delivery through the service. Once again, I was informed it wasn’t loaded onto the flight. I've sent numerous emails and made phone calls, only to receive automatic replies of apology. Nearly a month has passed, and I'm still fighting for my money. It feels like theft, and I've expressed that. I contacted the higher management, only to be told the issue should be directed to the partner service. This was the first time anyone mentioned this after all my outreach. This is the fifth time this has occurred, and yes, I have raised complaints before. An immediate apology and instant refund should be standard. I have all the receipts, interestingly, no one has asked for them. I felt for the crew who were embarrassed and apologetic. It’s theft—they took my money without delivering what I paid for. Disappointing behavior from what used to be a respected airline.
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