I have been with Hike for 3 years and honestly don't remember a week where I haven't had an issue. Logins fail, customer details get lost, sales data is doubled up or incorrectly logged, products, sales and customer details don't sync, Support is unresponsive and often dismissive of issues. We closed for 6 months during COVID with $0 sales and Hike offered $0 help. they have 0 professionalism and 0 empathy.Edit as response to reply. We had 6 months of $0 revenue where we did not use Hike, you have offered the next 3 months on a monthly plan at the yearly rate. That’s not a discount! And you offered Nothing for the 6 months we didn’t use Hike, all because we missed an email. Like I said 0 empathy. Even without COVID Hike is a huge disappointment as a POS. I just counted 39 seperate issues reported to hike by my staff in the 3 month period before COVID Most are still not resolved.
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