This system has all the hallmarks to be amazing but it is far from it!!!! They claim to have seamless inventory management and integration with eCommerce but the reality is that orders placed online do not sync correctly back to hike and you are left with inventory issues, products oversell requiring refunds to be processed. Needless to say this costs business money - BNPL / Afterpay /Transaction fees are not recouped leaving you out of pocket. This has been an ongoing issue for my business and each time I have raised the problems with examples with hike support only to have the finger pointed at the eCommerce site. However, after many hours of back and forth and further investigation, the eCommerce site has confirmed that appropriate webhooks are not sent when sales occur and therefore product inventory is impacted. SMALL BUSINESSES BEWARE!!
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