I think you need to review your shipping company. TNT/Fedex have been useless. TV was supposed to arrive Tuesday and we waited in all day tracking it, only for it to then say closed after 6pm. Trying to arrange a different time wasn't working on their site. You call their number and it's just a computer that doesn't help at all. You can't even make a complaint on their website! We can't pick it up tomorrow because their depot is closed at weekends. We now have to wait in all day again on Monday and just hope that they actually do deliver it this time! Update.. Didn't arrive. Another wasted day and no way of contacting anyone. Tracking details don't work with FedEx and don't update with TNT. Edit - The TV did finally arrive and was smashed in at the back. Whilst this was a terrible delivery experience, Chris contacted me and did his upmost to ensure it was resolved quickly. He was very polite and professional and the delivery he organised from another local store for another new TV, went without a hitch. Despite this being an awful delivery experience, you absolutely cannot fault the professional customer service and I would therefore use them again.
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Welcome to Hills sound & vision (Hills Radio Ltd), the South's premier stockist of home electronic equipment and leader on Low price with high quality service. We are based in Portslade near Brighton and Hove, Sussex and will be more than happy to help.
Offering discount prices on Sony, Pioneer, Philips, Panasonic, Bosch, Hotpoint, and all major brands of Lcd & Plasma tv, Dvd, Bluray, Home Media and kitchen appliances. See more